Terms and Conditions - Garden Maintenance Paddington
Welcome to our Garden Maintenance services in Paddington. These Terms and Conditions govern the relationship between our company and our valued customers. By engaging our services, you agree to comply with and be bound by the following terms.
1. Service Agreement
Our garden maintenance services include a comprehensive range of tasks aimed at keeping your garden healthy and aesthetically pleasing. These services typically encompass lawn mowing, trimming, pruning, weeding, fertilizing, pest control, and seasonal planting.
1.1 Scope of Services
- Lawn Care: Mowing, edging, and lawn health assessment.
- Pruning and Trimming: Maintaining shrubs, hedges, and trees.
- Weeding and Pest Control: Removal of unwanted plants and pest management.
- Fertilizing: Nutrient application to promote plant growth.
- Seasonal Planting: Introducing new plants suitable for the season.
2. Payment Terms
Payment for our services is due upon completion of each scheduled maintenance visit unless otherwise agreed upon in writing. We accept various payment methods, including bank transfer, credit card, and direct debit.
2.1 Late Payments
Late payments may incur additional charges. If payment is not received within 14 days of the invoice date, a late fee of 5% of the total invoice amount will be applied.
3. Service Scheduling and Cancellation
Services are scheduled on a weekly, bi-weekly, or monthly basis, depending on the agreed plan. We require a minimum notice of 48 hours for any cancellation or rescheduling of services to accommodate other clients and maintain our schedule efficiency.
3.1 Missed Appointments
If a service appointment is missed due to unforeseen circumstances, we will make every effort to reschedule at a convenient time. Persistent missed appointments may result in termination of services.
4. Customer Responsibilities
Customers are responsible for ensuring that the garden areas are accessible to our maintenance team. This includes removing any personal items, vehicles, or obstacles that may hinder the service process.
4.1 Property Access
Customers must provide secure and accessible entry to their property for our maintenance team during scheduled service times. Failure to provide access may result in additional charges or rescheduling.
5. Liability and Insurance
Our company maintains comprehensive liability insurance to cover any accidental damage that may occur during maintenance activities. However, we are not liable for pre-existing conditions or damages caused by hazards outside our control.
5.1 Damage to Property
In the unlikely event of property damage, please notify us immediately. We will assess the situation and address any valid claims as per our insurance policies.
6. Termination of Services
Either party may terminate the service agreement with a 30-day written notice. Termination may be immediate in cases of severe breach of terms or non-payment.
6.1 Refunds
Refunds for prepaid services will be processed on a prorated basis, depending on the service usage up to the termination date.
7. Changes to Terms and Conditions
We reserve the right to modify these terms and conditions at any time. Any changes will be communicated to customers at least 30 days prior to the implementation date.
7.1 Acceptance of Changes
Continued use of our services after modifications constitute acceptance of the updated terms and conditions.
8. Dispute Resolution
In the event of any disputes arising from these terms, both parties agree to seek resolution through mediation before pursuing legal action.
8.1 Governing Law
These terms and conditions are governed by the laws of the jurisdiction in which Paddington is located.
9. Privacy Policy
We are committed to protecting the privacy of our customers. Any personal information collected during the service agreement will be handled in accordance with our privacy policy, ensuring confidentiality and security.
9.1 Data Protection
Customer data will not be shared with third parties without explicit consent, except as required by law.
10. Force Majeure
Our company is not liable for any failure to perform services due to circumstances beyond our control, including natural disasters, pandemics, or other unforeseeable events.
10.1 Rescheduling Services
Services affected by force majeure will be rescheduled at the earliest possible convenience once normal operations resume.